Privacy Handling

Handling of Customers' Personal Information

In accordance with the “Act on the Protection of Personal Information” and our “Personal Information Protection Policy”, we handle and protect the personal information of our customers as follows.

1. Purposes of use

1. To communicate with customers
2. To make arrangements for the travel requested by the customer
3. To process applications for and receive passports and visas
4. To provide information on products, services, and campaigns from us and our partner companies
5. To prepare and analyze statistical data
6. To conduct market research and other surveys through questionnaires, etc.
7. For the appropriate and smooth execution of other transactions with customers
8. For member registration and travel expense reimbursement for the domestic and overseas business trip order and placement reimbursement system.

2.Provision of Personal Information to Third Parties

• When making travel arrangements, we will provide the minimum necessary information such as name and telephone number to travel service providers such as transportation and lodging agencies, insurance companies, and souvenir stores, etc. by electronic means. However, if you wish to stop the provision of your personal information, please contact the “Personal Information Handling Desk” below. We will not provide personal information to third parties without obtaining your prior consent, except when required by law or when it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain your consent. In addition, when personal information is to be provided to a third party located overseas, we will do so only after obtaining the consent of the customer.

3.Regulations on the Handling of Personal Data Located within the European Economic Area (EEA) and Other Regions

• We handle the personal data of customers residing in the European Economic Area (EEA) and other relevant regions as follows:
  GDPR and Other Privacy Policies
  

4.Safe Management of Personal Information

1. We shall endeavor to keep customers' personal information accurate and up-to-date at all times, and shall take the following measures for safety management.
1. Establishment of basic policy
   To ensure the proper handling of personal information, we have formulated a “Basic Policy for the Protection of Personal Information” that stipulates “Compliance with Relevant Laws, Regulations, Guidelines, etc.” and “Contact Point for Handling Personal Information”.
2. Establishment of Rules for Handling Personal Information
   Rules for the handling of personal information have been established, including handling methods for acquisition, use, provision, and disposal of personal information, as well as the responsible person/persons and their duties.
3. Organizational safety control measures
   In addition to appointing a person in charge of personal information protection management, a personal information protection manager is appointed at each business site, and a system is in place for reporting to the person in charge in the event that a violation of laws or regulations or the threat of such violation is detected.
   Regular self-inspections and audits are conducted on the status of personal information handling.
   When outsourcing operations involving the handling of personal information, we stipulate in contracts and other agreements the matters concerning the handling of personal information.
4. Personnel Safety Control Measures
   All employees are regularly trained on the handling of personal information.
   Items related to the confidentiality of personal information are stipulated in employment regulations, etc.
5. Physical safety control measures
   In addition to access control, we have established and implemented measures for the storage, management, and disposal of electronic devices, electronic media, and documents containing personal information. In addition, measures are taken to prevent theft and loss.
6. Technical security control measures
   Access control is implemented to limit the scope of databases, etc. handled by employees, etc. A system is in place to protect the information systems that handle personal information from unauthorized external access or unauthorized software.

• The provision of personal information is voluntary, except as required by the Travel Agency Law or other applicable laws. However, if you do not provide the required personal information, we may not be able to provide you with appropriate services.

• We will properly acquire personal information in a manner that can be easily recognized by the customer, such as by providing the information in writing (including applications from the website or by e-mail).

1. We will respond to requests for disclosure, etc. of retained personal data from the customer or his/her representative. Requests for notification of purpose of use, disclosure, correction, etc., and complaints are accepted at the following contact points.
1. Identification of the person or his/her representative
   The identity will be verified by a driver's license, insurance card, etc.
2. How to request disclosure, etc.
   
   Please submit an application form for disclosure, suspension of use, etc. of personal information (download here). In the case of notification and disclosure of the purpose of use of personal information subject to disclosure, the prescribed fee (800 yen for postage) will be charged.
3. Contact for handling personal information
   
   • Name of business: NTA Corporate SOLutions Co.
   • Contact person: Personal Information Protection Manager, General Manager of Corporate Management Department
   • Address: Moriguchi CID Bldg. 5F, 2-5-18 Honmachi, Moriguchi, Osaka 570-0028, Japan
   • Phone: 06-6993-2510
   • FAX: 06-6993-2509
   • Hours: Monday through Friday, 9:00 a.m. to 5:45 p.m.
     (closed Saturdays, Sundays, national holidays, and year-end and New Year holidays)
4. If a customer is unable to resolve a complaint regarding personal information with us, the customer can submit a request for assistance in resolving the complaint to the following association.
   Japan Information Processing Development Corporation (JIPDEC)
   Personal Information Protection Complaints Office
   Address: Inside Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
   Phone: 03-5860-7565
   Hours: Monday through Friday 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

Handling of Employees' Personal Information

In accordance with the "Act on the Protection of Personal Information" and our "Personal Information Policy," we handle and strive to protect the personal information of our employees as follows.

1. Purposes of use

1. For personnel management such as assignments and transfers, and operational management of system matters stipulated in employment regulations and labor agreements.
2. For human resource development, self-development, and implementation of education and training systems.
3. For attendance management and certification, payroll and bonus calculation, payment/deduction management, social insurance system operational management, and tax affairs.
4. For the operational management of various welfare systems, health checkups, and occupational health and safety duties.
5. For the preparation of various documents, and other internal business management and communication.
6. For the implementation of procedures required by laws and regulations, and for other uses within the scope necessary for the execution of company business.

2.Provision of Personal Information to Third Parties

• We may provide personal information such as name, address, telephone number, date of birth, bank account number, etc., in paper or electronic format to the following companies and organizations within the necessary scope, primarily for welfare purposes. However, we may provide personal information to a third party without the individual's consent for purposes other than the above in any of the following cases:
  
  
  1. When required by law.
  2. When it is necessary for the protection of the life, health, property, or other significant interests of the individual or a third party.
  3. When it is necessary to cooperate in carrying out affairs prescribed by laws and regulations.

3.Management of Personal Information

1. 1. We will appropriately manage and operate the personal information of our employees.
   2. We will implement preventive measures against unauthorized access to employees' personal information, as well as the leakage, loss, or damage of such information.
   3. We will provide necessary education and supervision to employees regarding the protection and appropriate handling of their personal information.
   4. When outsourcing operations to external parties, we will conclude a contract regarding personal information protection with the outsourced contractor and exercise necessary and appropriate supervision, such as verifying that the employees' personal information is securely managed.
   5. We will conduct regular audits on the handling status of employees' personal information, verify our personal information protection management system (our initiatives regarding personal information protection), and improve safety measures as necessary.
   6. Among the personal information of employees, contact information such as name, address, telephone number, and email address may be jointly used in cases such as transfers between our company and group companies. The jointly used personal information will be responsibly managed by our Personal Information Protection Manager.
      
       

• The provision of personal information by employees is entirely voluntary; however, failure to provide such information may hinder the execution of the purposes of use stated above.

• We will properly acquire personal information in a manner that can be easily recognized by the employee, such as by providing the information in writing (including applications from the website or by e-mail).
  
  

1. We will respond to requests for the disclosure, etc., of retained personal data or requests for records of provision to third parties from the individual or their representative. Requests for notification of the purpose of use, disclosure, correction, etc., as well as complaints, are handled by the Human Resources Department. We will fulfill such requests unless there is a special reason not to, after verifying the individual's identity.
1. Identification of the person or his/her representative
   The identity will be verified by a driver's license, insurance card, etc., and in the case of a representative, by a power of attorney from the individual.
2. How to request disclosure, etc.
   
   Please apply directly to the secretariat.
3. Contact for handling personal information
   
   • Name of business: NTA Corporate SOLutions Co.
   • Contact person: Personal Information Protection Manager, General Manager of Corporate Management Department
   • Address: Moriguchi CID Bldg. 5F, 2-5-18 Honmachi, Moriguchi, Osaka 570-0028, Japan
   • Phone: 06-6993-2510
   • FAX: 06-6993-2509
   • Hours: Monday through Friday, 9:00 a.m. to 5:45 p.m.
     (closed Saturdays, Sundays, national holidays, and year-end and New Year holidays)
4. If an employee is unable to resolve a complaint regarding personal information with us, they can submit a request for assistance in resolving the complaint to the following association.
   Japan Information Processing Development Corporation (JIPDEC)
   Personal Information Protection Complaints Office
   Address: Inside Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
   Phone: 03-5860-7565
   Hours: Monday through Friday 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.

Handling of Job Applicants' Personal Information

Please be advised that we appoint a Personal Information Protection Manager and handle the personal information provided to us during the recruitment process as follows.

1.Types of Personal Information

• In our company, applicants' personal information refers to information that can identify a specific individual by name, date of birth, address, school name, and other descriptions (including information that can be easily matched with other information, thereby identifying a specific registrant. Hereinafter referred to as "personal information").

2.Purposes of Use of Personal Information

• The personal information provided by you will be limited to company information session participant cards, resumes, academic transcripts, health certificates, and certificates of expected graduation, and will be used solely for our recruitment activities. Please note that the personal information provided will be properly managed and disposed of, and will not be returned.

3.Outsourcing of Personal Information

• We do not outsource the handling of personal information or application documents obtained from you.

4.Provision to Third Parties

• We will not provide your personal information to third parties except in any of the following cases:

1. 1. When it is necessary to cooperate in carrying out affairs prescribed by laws and regulations.
   2. When it is necessary for the protection of the life, health, property, or other significant interests of the individual or a third party.
      
   3. When the consent of the individual has been obtained.

1. 1. 1. We will respond to requests for the disclosure, etc., of retained personal data or requests for records of provision to third parties from the individual or their representative. Requests for notification of the purpose of use, disclosure, correction, etc., and complaints are accepted at the following contact points.
         
         1. Identification of the person or his/her representative
            The identity will be verified by a driver's license, insurance card, etc., and in the case of a representative, by a power of attorney from the individual.
         2. How to request disclosure, etc.
            
            Please submit an application form for disclosure, suspension of use, etc. of personal information (download here). In the case of notification and disclosure of the purpose of use of personal information subject to disclosure, the prescribed fee (800 yen for postage) will be charged.
         3. Contact for handling personal information
            
            • Name of business: NTA Corporate SOLutions Co.
            • Contact person: Personal Information Protection Manager, General Manager of Corporate Management Department
            • Address: Moriguchi CID Bldg. 5F, 2-5-18 Honmachi, Moriguchi, Osaka 570-0028, Japan
            • Phone: 06-6993-2510
            • FAX: 06-6993-2509
            • Hours: Monday through Friday, 9:00 a.m. to 5:45 p.m.
              (closed Saturdays, Sundays, national holidays, and year-end and New Year holidays)
         4. If an applicant is unable to resolve a complaint regarding personal information with us, they can submit a request for assistance in resolving the complaint to the following association.
            Japan Information Processing Development Corporation (JIPDEC)
            Personal Information Protection Complaints Office
            Address: Inside Roppongi First Building, 1-9-9 Roppongi, Minato-ku, Tokyo 106-0032
            Phone: 03-5860-7565
            Hours: Monday through Friday 9:30 a.m. to 12:00 p.m. and 1:00 p.m. to 4:30 p.m.
            

6.Voluntary Nature of Providing Personal Information

• The provision of personal information when applying for employment is voluntary.